Plain rules. No fine print games. If something is off with your order, email us and we will sort it.
United States only. All fifty states, including Alaska and Hawaii, plus APO/FPO addresses. We do not ship internationally at this time.
Free on every order. No minimum, no codes, no special tiers. The price you see at checkout is the total.
Orders placed before 2pm Eastern usually ship the same business day. Everything else ships the next business day. Once your label prints, we email tracking.
Standard transit through USPS runs three to five business days within the lower forty-eight, longer for Alaska and Hawaii. Tracking is the source of truth once a package is in transit.
Subscription orders ship on the same cadence. We send you a heads-up email three days before each refill goes out.
You have fourteen days from the delivery date to start a return. Any pouch, opened or unopened, in any condition.
Email maxxsuperfoods@gmail.com with your order number and a one-line reason. We reply within one business day with a return address.
Once we receive the returned pouch, we refund the full purchase price to your original payment method within five business days. No restocking fees.
Return shipping is on you. We do not cover the cost of sending the pouch back to us. Most customers use USPS First-Class for under five dollars.
If your order arrives damaged, or we shipped the wrong item, email us within seven days with a photo of what you received and the order number. We send a replacement at no cost. No return required.
If a pouch leaks in transit and the contents spill, that counts as damaged. We will ship a fresh pouch.
If tracking shows your package was delivered but you did not receive it, wait forty-eight hours. Sometimes carriers mark a package delivered a day early. After two days, email us with the order number.
We open a trace with USPS and, in most cases, ship a replacement while the trace runs. You do not pay twice.
You can skip a shipment, pause your subscription, or cancel entirely from inside your account. No phone call, no retention script, no survey.
Refunds on subscription shipments follow the same fourteen-day window as one-time orders.
Send us a note with your order number and we will get back to you within one business day.
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